If you have purchased a test for someone else and requested they be listed as a 'dependant,' their entire account can be accessed through your own MYhi login. This is commonly the case for parents who purchase tests for their children, parents, or individuals who otherwise cannot consent to the test on their own behalf.
Here are two ways to access a dependant account:
IF YOU ARE LOGGED OUT
the next time you login to your MYhi account, you will have the option to login to either your account, or your dependant's.
IF YOU ARE LOGGED IN
you can click the settings icon in the top right of your account, and select "Switch Account." This will bring you to the image shown above, where you can go back and forth between accounts
NOTE: If you cannot see any alternative accounts using these methods, then you have no linked depandant MYhi accounts. You will need to request from firstname.lastname@example.org to list another account as a dependent. This cannot be done without intervention from our Customer Support team and may require consent from the individual.