Why can't I get through the Consent page?

Make sure you scroll to the end of every section before clicking "Continue"

Written by Ilyana Voth
Updated over a week ago

How do I edit my account information from a mobile phone?

Find out how to update your address, e-mail, name and contact info from a mobile phone

Written by Ilyana Voth
Updated over a week ago

How to reset or recover my password?

Follow these 3 simple steps If you need to reset your old or forgotten password!

Written by Nadya Calderon
Updated over a week ago

What is the difference between "Autosave" and "Mark as complete" in the About Me section?

Autosaved forms are NOT complete

Written by Andrew Cottle
Updated over a week ago

How do I submit my About Me questionnaires?

Mark each section in your About Me form as complete to finalize your form

Written by Andrew Cottle
Updated over a week ago

How do I mention nutritional supplements that are not listed in the About Me section?

This article will show you how to add nutritional supplements that do not already belong to the Molecular You database

Written by Andrew Cottle
Updated over a week ago

Can I buy a package for my child?

MY Reports are valid for individuals 18 years of age or older

Written by Ilyana Voth
Updated over a week ago

How do I access my dependant's account?

Dependent reports and account info are visible via your account

Written by Ilyana Voth
Updated over a week ago

How do I download my requisition form(s)?

Find out how to download the forms you need for collection

Written by Ilyana Voth
Updated over a week ago

How do I book an appointment with a collection site/lab?

Each lab is different. If you have your kit, you are ready for collection.

Written by Ilyana Voth
Updated over a week ago

Should I stop taking my medication or supplements before a blood draw?

Molecular You does not recommend discontinuing prescribed medication before blood draw

Written by Andrew Cottle
Updated over a week ago

When does my collection kit expire?

Your kit has an expiration date and should not be used after expiring

Written by Ilyana Voth
Updated over a week ago

How do I collect my fecal sample?

Learn how to collect your fecal sample at home before your collection appointment

Written by Ilyana Voth
Updated over a week ago

Why didn't I get a fecal sample collection kit?

Find out why Molecular You does not require fecal sample kits anymore

Written by Ilyana Voth
Updated over a week ago

What if I am sick or injured during my collection appointment?

Try to avoid going in for your collection if you are sick

Written by Ilyana Voth
Updated over a week ago

When will I get my results?

Understand how long it will take to receive your report

Written by Ilyana Voth
Updated over a week ago

Who can I talk to about my report?

Our partner clinics can help you understand your data

Written by Ilyana Voth
Updated over a week ago

Are my results normal?

When you first see your report, it is normal to feel overwhelmed

Written by Ilyana Voth
Updated over a week ago

How do you assess my health risks?

We use complicated algorithms to calculate and rank your risks

Written by Ilyana Voth
Updated over a week ago

How do I access pharmacogenomics in a report?

Your medication effects are available if you purchased the genetics add-on

Written by Solveig Johannessen
Updated over a week ago

What is my Body Function Assessment web telling me?

Learn how to interpret the Body Function Biomarker web

Written by Ilyana Voth
Updated over a week ago

How do I read the Organ Health Assessment section?

Details about each visualization and how to view your organ health

Written by Ilyana Voth
Updated over a week ago

How do I use the Health Explorer Network?

​The HEN is a great tool to see how your biomarkers relate to all your health risks and organ systems. Learn the best way to use it.

Written by Ilyana Voth
Updated over a week ago

Where can I see all my health data in one place?

Your complete health data can be found in the All Biomarkers category

Written by Ilyana Voth
Updated over a week ago

What is the difference between gene variants and dynamic markers?

Genes are static and unchangeable, whereas your dynamic markers fluctuate

Written by Ilyana Voth
Updated over a week ago

What are 'confidence scores?'

The strength of the connection between a dynamic biomarker and a health risk is displayed by confidence scores

Written by Ilyana Voth
Updated over a week ago

What should I do if I have a high health risk?

Consult your physician if you have a high risk for any disease

Written by Ilyana Voth
Updated over a week ago

Will my report tell me which supplements I should take?

Your Action Plan will tell you about supplements with potential benefit

Written by Ilyana Voth
Updated over a week ago

Will my family members share similar results?

Metabolites, proteins, and exposome results will differ by many factors even amongst family members

Written by Ilyana Voth
Updated over a week ago

What does PMID mean?

You will see PMIDs often in your report

Written by Ilyana Voth
Updated over a week ago

How do I share my report?

To share your entire report with family members, friends, or your physician, follow these steps

Written by Ilyana Voth
Updated over a week ago

Can I print my report?

You can now print or download a PDF summary of your report

Written by Ilyana Voth
Updated over a week ago

How can I contact Molecular You?

Get in touch with our Customer Support

Written by Ilyana Voth
Updated over a week ago

Who has access to my information and health data?

Find out who has access to your health data and personal information

Written by Solveig Johannessen
Updated over a week ago

How is my data and personal information secured?

Security of your personal information is a top priority at Molecular You

Written by Solveig Johannessen
Updated over a week ago