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Customer Help Center
Help and learning articles for clients and patients
35 articles in this collection
Written by
Ilyana Voth,
Andrew Cottle,
and
Nadya Calderon
Setting up your account
Why can't I get through the Consent page?
Make sure you scroll to the end of every section before clicking "Continue"
Written by
Ilyana Voth
Updated over a week ago
How do I edit my account information from a mobile phone?
Find out how to update your address, e-mail, name and contact info from a mobile phone
Written by
Ilyana Voth
Updated over a week ago
How to reset or recover my password?
Follow these 3 simple steps If you need to reset your old or forgotten password!
Written by
Nadya Calderon
Updated over a week ago
What is the difference between "Autosave" and "Mark as complete" in the About Me section?
Autosaved forms are NOT complete
Written by
Andrew Cottle
Updated over a week ago
How do I submit my About Me questionnaires?
Mark each section in your About Me form as complete to finalize your form
Written by
Andrew Cottle
Updated over a week ago
How do I mention nutritional supplements that are not listed in the About Me section?
This article will show you how to add nutritional supplements that do not already belong to the Molecular You database
Written by
Andrew Cottle
Updated over a week ago
Can I buy a package for my child?
MY Reports are valid for individuals 18 years of age or older
Written by
Ilyana Voth
Updated over a week ago
How do I access my dependant's account?
Dependent reports and account info are visible via your account
Written by
Ilyana Voth
Updated over a week ago
Booking Your Collection
How do I download my requisition form(s)?
Find out how to download the forms you need for collection
Written by
Ilyana Voth
Updated over a week ago
How do I book an appointment with a collection site/lab?
Each lab is different. If you have your kit, you are ready for collection.
Written by
Ilyana Voth
Updated over a week ago
Should I stop taking my medication or supplements before a blood draw?
Molecular You does not recommend discontinuing prescribed medication before blood draw
Written by
Andrew Cottle
Updated over a week ago
When does my collection kit expire?
Your kit has an expiration date and should not be used after expiring
Written by
Ilyana Voth
Updated over a week ago
How do I collect my fecal sample?
Learn how to collect your fecal sample at home before your collection appointment
Written by
Ilyana Voth
Updated over a week ago
Why didn't I get a fecal sample collection kit?
Find out why Molecular You does not require fecal sample kits anymore
Written by
Ilyana Voth
Updated over a week ago
What if I am sick or injured during my collection appointment?
Try to avoid going in for your collection if you are sick
Written by
Ilyana Voth
Updated over a week ago
Understanding Your Report
When will I get my results?
Understand how long it will take to receive your report
Written by
Ilyana Voth
Updated over a week ago
Who can I talk to about my report?
Our partner clinics can help you understand your data
Written by
Ilyana Voth
Updated over a week ago
Are my results normal?
When you first see your report, it is normal to feel overwhelmed
Written by
Ilyana Voth
Updated over a week ago
How do you assess my health risks?
We use complicated algorithms to calculate and rank your risks
Written by
Ilyana Voth
Updated over a week ago
How do I access pharmacogenomics in a report?
Your medication effects are available if you purchased the genetics add-on
Written by
Ilyana Voth
Updated over a week ago
What is my Body Function Assessment web telling me?
Learn how to interpret the Body Function Biomarker web
Written by
Ilyana Voth
Updated over a week ago
How do I read the Organ Health Assessment section?
Details about each visualization and how to view your organ health
Written by
Ilyana Voth
Updated over a week ago
How do I use the Health Explorer Network?
The HEN is a great tool to see how your biomarkers relate to all your health risks and organ systems. Learn the best way to use it.
Written by
Ilyana Voth
Updated over a week ago
Where can I see all my health data in one place?
Your complete health data can be found in the All Biomarkers category
Written by
Ilyana Voth
Updated over a week ago
What is the difference between gene variants and dynamic markers?
Genes are static and unchangeable, whereas your dynamic markers fluctuate
Written by
Ilyana Voth
Updated over a week ago
What are 'confidence scores?'
The strength of the connection between a dynamic biomarker and a health risk is displayed by confidence scores
Written by
Ilyana Voth
Updated over a week ago
What should I do if I have a high health risk?
Consult your physician if you have a high risk for any disease
Written by
Ilyana Voth
Updated over a week ago
Will my report tell me which supplements I should take?
Your Action Plan will tell you about supplements with potential benefit
Written by
Ilyana Voth
Updated over a week ago
Will my family members share similar results?
Metabolites, proteins, and exposome results will differ by many factors even amongst family members
Written by
Ilyana Voth
Updated over a week ago
What does PMID mean?
You will see PMIDs often in your report
Written by
Ilyana Voth
Updated over a week ago
Other
How do I share my report?
To share your entire report with family members, friends, or your physician, follow these steps
Written by
Ilyana Voth
Updated over a week ago
Can I print my report?
You can now print or download a PDF summary of your report
Written by
Ilyana Voth
Updated over a week ago
How can I contact Molecular You?
Get in touch with our Customer Support
Written by
Ilyana Voth
Updated over a week ago
Who has access to my information and health data?
Find out who has access to your health data and personal information
Written by
Ilyana Voth
Updated over a week ago
How is my data and personal information secured?
Security of your personal information is a top priority at Molecular You
Written by
Ilyana Voth
Updated over a week ago