Customer Help Center

Help and learning articles for clients and patients

Ilyana Voth avatar Andrew Cottle avatar Nadya Calderon avatar +1
35 articles in this collection
Written by Ilyana Voth, Andrew Cottle, Nadya Calderon and 1 other
Understanding Your Report

When will I get my results?

Understand how long it will take to receive your report
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Written by Ilyana Voth
Updated over a week ago

Who can I talk to about my report?

Our partner clinics can help you understand your data
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Written by Ilyana Voth
Updated over a week ago

Are my results normal?

When you first see your report, it is normal to feel overwhelmed
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Written by Ilyana Voth
Updated over a week ago

How do you assess my health risks?

We use complicated algorithms to calculate and rank your risks
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Written by Ilyana Voth
Updated over a week ago

How do I access pharmacogenomics in a report?

Your medication effects are available if you purchased the genetics add-on
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Written by Solveig Johannessen
Updated over a week ago

What is my Body Function Assessment web telling me?

Learn how to interpret the Body Function Biomarker web
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Written by Ilyana Voth
Updated over a week ago

How do I read the Organ Health Assessment section?

Details about each visualization and how to view your organ health
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Written by Ilyana Voth
Updated over a week ago

How do I use the Health Explorer Network?

‚ÄčThe HEN is a great tool to see how your biomarkers relate to all your health risks and organ systems. Learn the best way to use it.
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Written by Ilyana Voth
Updated over a week ago

Where can I see all my health data in one place?

Your complete health data can be found in the All Biomarkers category
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Written by Ilyana Voth
Updated over a week ago

What is the difference between gene variants and dynamic markers?

Genes are static and unchangeable, whereas your dynamic markers fluctuate
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Written by Ilyana Voth
Updated over a week ago

What are 'confidence scores?'

The strength of the connection between a dynamic biomarker and a health risk is displayed by confidence scores
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Written by Ilyana Voth
Updated over a week ago

What should I do if I have a high health risk?

Consult your physician if you have a high risk for any disease
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Written by Ilyana Voth
Updated over a week ago

Will my report tell me which supplements I should take?

Your Action Plan will tell you about supplements with potential benefit
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Written by Ilyana Voth
Updated over a week ago

Will my family members share similar results?

Metabolites, proteins, and exposome results will differ by many factors even amongst family members
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Written by Ilyana Voth
Updated over a week ago

What does PMID mean?

You will see PMIDs often in your report
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Written by Ilyana Voth
Updated over a week ago